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C_C4H56I_34 pass rate - C_C4H56I_34 test online materials - Lead2pass pass test

C_C4H56I_34 pass rate - C_C4H56I_34 test online materials - Lead2pass pass test

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

  • A. Cases by Service Team
  • B. Cases by Priority
  • C. Cases by Category
  • D. Cases by Source/Channel
  • E. Cases by SLA

Answer: B,C,D


NEW QUESTION # 45
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Registered products
  • B. Accounts
  • C. Service levels
  • D. Response templates

Answer: A,B


NEW QUESTION # 46
What is one of the main uses for warranty management in SAP Service Cloud Version 2?

  • A. The warranty is assigned to a contract.
  • B. The warranty is assigned to a registered product.
  • C. Routing rules can be applied to warranties.
  • D. The system can be set up so that certain service levels are not covered.

Answer: B

Explanation:
One of the main uses for warranty management in SAP Service Cloud Version 2 is to associate a warranty with a registered product. This allows the service agent toautomatically determine the warranty coverage and validity when creating a case for a customer who owns the registered product. The warranty can include information such as the duration, the coverage option, and the start date. The warranty is created in the Products work center and then assigned to the registered product in the Registered Products work center. References = Managing Warranties - SAP Learning, Creating a Warranty - SAP Learning, Solution Guide for SAP Service Cloud Version 2, page 88


NEW QUESTION # 47
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

  • A. The determination rules have been configured but not activated.
  • B. Service Level Agreements are not configured in fine-tuning.
  • C. A workflow rule was not scheduled to trigger the determination.
  • D. Service Level Agreements are not activated as a service.

Answer: B,D


NEW QUESTION # 48
How can service agents create cases? Note: There are 2 correct answers to this question.

  • A. In Agent Desktop, click the Create button (+) and select Case.
  • B. In the Account General facet, Create button (+) and select Case.
  • C. In the Related Service Object facet of registered products, Create button (+) and select Case.
  • D. In the case worklist, Create button (+) and select Case.

Answer: A,B

Explanation:
Agents can create cases via:
* A. Agent Desktop Create Button: Direct case creation from the primary interface.
* B. Account General Facet: Create cases linked to a specific account for context.
Why other options are incorrect:
* C. Related Service Object Facet: Typically used for adding products/installed bases, not case creation.
* D. Case Worklist: Focuses on existing cases, not creation.
References:
* SAP Service Cloud Agent Desktop Guide: "Creating Cases".


NEW QUESTION # 49
......

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